La Clinica printready logo
La Clínica de La Raza Inc. | P.O. Box 22210, Oakland, CA 94623-2210 | Tel: 510-535-4000 | FAX: 510-535-4189

Patients Rights and Responsibilities
As a patient of La Clínica, you have the right to:
  • Be treated with dignity and respect regardless of race, color, religion, sex, national origin, age, sexual orientation, parental status, marital status, political affiliation or mental or physical disability.
  • A medical/mental health record that is private.
  • Receive timely response to requests for services and quality care.
  • Agree or refuse to take part in any research project.
  • Receive information about your care and medications prescribed.
  • Be given the time and location of your appointment and the name of your provider or therapist.
  • Be informed that, by law, we must report any case of child or elder abuse/neglect.
  • File a complaint with La Clínica staff or the Secretary of State.*
You have the responsibility to:
  • Letting us know if instructions provided to you are not clear.
  • Following treatment instructions, keeping appointments, and paying your bills.
  • Knowing the time and location of your appointment; arriving on time; and calling if you are going to be late.
  • Keeping your Clinic ID card up-to-date; providing true and complete information.
  • Making arrangements for child care when you have an appointment.
  • Paying for services at time of visit or making payment arrangements.
  • Treating the staff with the same respect, dignity, and consideration you desire for yourself.
* You may file a grievance or complaint with a La Clínica staff member at the site you receive your services, or you may call us at:
510-535-3980